Have you ever had a question and didn't know where to find the answer or how to ask? If so, you've come to the right place.

This section is a compilation of answers to the questions our customers commonly ask.

You can start by following one of the links below.

1. At what resolution should I save my photos and graphics?
2. How do I get an estimate on a project?
3. How do I send files to Action Print?
4. How long will it take to complete my order?
5. Is white considered a printing color?
6. Tips on how to save your design files
7. What file format should I use when submitting my electronic document for printing?
8. What is a "proof"?
9. What is the Pantone Matching System?
10. What kind of work does Action Print do?
11. Why do the printed colors look different from the colors on my screen?

1. At what resolution should I save my photos and graphics?

   Resolution should be set to 300 dpi.

   Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

   Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

2. How do I get an estimate on a project?

   You can use our online estimate request form found in the Customer Service Center of this website, or, give us a call and talk with one of our Printing Consultants.

3. How do I send files to Action Print?

   We can accept files from most of the popular software applications used for composing artwork.
   You can save time and avoid common problems by correctly packaging your electronic files before you send them to Action Print. In order to correctly reproduce your artwork, you must provide to us a copy of the elements used in the artwork. Packaging will collect all of the seperate elements used to create your document and when we open your files we are better equipped to provide you with accurate results. Each software uses a slightly different process to package its files. Listed below are some of the most common softwares and their packaging instructions. Click the link above to find more information.

4. How long will it take to complete my order?

   There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your tighest deadlines.

5. Is white considered a printing color?

   Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

6. Tips on how to save your design files

   Make them print ready and acceptable for us to print.

   COREL DRAW:
   Saving your Corel Draw file as an Adobe Illustrator EPS
   • Embed all Images
   • Convert all your text/copy to outline fonts
   • Export as Illustrator EPS

   FREEHAND:
   • Embed all Images
   • Convert all your text/copy to paths
   • Export as Illustrator EPS or PDF

   PAGEMAKER:
   Saving your PageMaker file as an EPS
   • Embed all Images
   • Convert all your text/copy to outline fonts
   • Export your file as an EPS using the below settings:
   Postscript Level 2
   CMYK Mode
   TIFF format and
   Binary

   PUBLISHER:
   You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
   Under File, Print, select Adobe PDF writer
   Under Properties select Press Quality and Save your PDF

7. What file format should I use when submitting my electronic document for printing?

   PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

8. What is a "proof"?

   A proof is a printed preview of your job. The proof can be faxed to your office, viewed inour shop, e-mailed, or delivered to you.

   The proofing process is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

9. What is the Pantone Matching System?

   The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

10. What kind of work does Action Print do?

    Printing Services - From one-color to full-color printing, Action Print has the capability to meet your needs. From short to long run, we can offer a solution that will be just right for you.

    Copy Services - Our high-speed equipment can produce black and white or color copies efficiently and economically from your hard copy or digital files.

    Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and provide just about any other bindery process you could ever need.

    Mailing Services - Action Print utilizes the latest technology to assemble, address, and prepare business mailings. Paired with staff knowledgeable of Postal Regulations, we make every effort to find the lowest postage rate for your project.

    If you would like to know more about Action Print, visit our Products and Services page in the Customer Service Center.

11. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.